Skip to content

CONTACT US: info@furgrip.com

  • FURGRIP 2.0
  • CATALOG
    • Summer Collection
    • PET TOYS
    • PET ESSENTIALS
    • CLEAN HOMES
    • Fall / Winter Collection
  • REVIEWS
  • FAQ
  • About Us
Log in
    FurGrip
    • FURGRIP 2.0
    • CATALOG
      • Summer Collection
      • PET TOYS
      • PET ESSENTIALS
      • CLEAN HOMES
      • Fall / Winter Collection
    • REVIEWS
    • FAQ
    • About Us
    Log in Cart

    Item added to your cart

    SHIPPING, RETURNS AND REFUNDS

    Our flagship product, the FurGrip™ Laundry Pet Hair Remover and FurGrip 2.0 are shipped directly from our warehouse in Scotland, for orders made in the UK or from our warehouse in Texas, for orders made in the USA.


    Delivery using our Royal Mail Tracked service typically delivers to the following countries in these timeframes:


    UK - 1 to 2 working days

    EU - 3 to 5 working days

    Rest of the World - 6 to 7 working days


    All orders will be dispatched from our warehouse within 2 business days. In peak periods, please allow for up to 4 business days for dispatch. 


    Our other products, the FurGrip™ InstaBrush and FurGrip™ InstaBroom are shipped directly from our warehouse in Asia. Delivery times for these products are typically as follows:


    USA - 5-8 working days

    Rest of the World - 7-14 working days


    *All shipping times exclude clearance/customs delays. Please note that untracked shipping options are longer and do not have any insurance or support for lost packages.


    We always advise to select a tracked shipping option.


    Returns 


    Applicable Products

  • FurGrip 2.0
  • FurGrip 1.0

  • Our policy allows a product to be returned within 7 days.

    To be eligible for return, the product must be unused and undamaged, in its original packaging.
    To return a product, please email us at info@furgrip.com

    Please ensure that you enclose the correct and complete product while making a return along with the invoice.

    You will be responsible for paying for your own shipping costs for returning your purchase. Original shipping costs are non-refundable.

    Once your product is received, we will send you an email to notify you that your returned product is received by us.
    We will also notify you of the approval or rejection of your refund, and post the quality assessment of the product.


    The above return policy is not valid for the following products. 

    • FurGrip InstaBrush
    • FurGrip InstaBroom
    • FurGrip AutoBall
    • FurGrip Foldable Pet Cup
    • FurGrip Retractable Dog Leash
    • FurGrip Donut Pet Bed
    • FurGrip Pet Car Seat Cover
    • FurGrip Reflective Pet Leash
    • FurGrip Portable Pet Water Bottle


    All of the above items can only be refunded only if the product is found to be damaged or defective.
    In case of any defects, the manufacturer's warranty would be applicable if reported to us within 21 days of receipt of the product.
    If you wish to report a damaged or defective product, please write to us at info@furgrip.com with your concern along with high resolution images/videos so that our team can evaluate it.
    Based on our assessment we will notify you on the approval or rejection of your claim. In case your product is approved for a refund or replacement, we will process the same.
    The damaged product does not need to be shipped back to us.


    Refunds

    Once your refund is approved, a credit will automatically be applied to original method of payment, within 14 business days.


    Late or missing refunds (if applicable) 
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. 
    Next contact your bank. There is often some processing time before a refund is posted. 
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@furgrip.com. 

    Exchanges (if applicable) 
    We only replace items if they are proven to be defective or damaged.

    If you need to exchange it for the same item, send us an email at info@furgrip.com

    Returns Process
    To return your product, you should send us an email to info@furgrip.com

    You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
    If you receive a refund, the cost of shipping will be deducted from your refund. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    FAST SHIPPING

    ECO FRIENDLY

    CUSTOMERS LOVE US

    8000+ HAPPY USERS

    Join the CLUB for new videos, discount codes, and more!


    COUNT ME IN

    Quick links

    • Shipping, Returns and Refunds
    • Terms of Service
    • Privacy Policy
    • Get in Touch

    Heading

    Share contact information, store details, and brand content with your customers.

    Subscribe to our emails

      Country/region

      • Afghanistan (AFN ؋)
      • Åland Islands (EUR €)
      • Albania (ALL L)
      • Algeria (DZD د.ج)
      • Andorra (EUR €)
      • Angola (USD $)
      • Anguilla (XCD $)
      • Antigua & Barbuda (XCD $)
      • Argentina (USD $)
      • Armenia (AMD դր.)
      • Aruba (AWG ƒ)
      • Ascension Island (SHP £)
      • Australia (AUD $)
      • Austria (EUR €)
      • Azerbaijan (AZN ₼)
      • Bahamas (BSD $)
      • Bahrain (USD $)
      • Bangladesh (BDT ৳)
      • Barbados (BBD $)
      • Belarus (USD $)
      • Belgium (EUR €)
      • Belize (BZD $)
      • Benin (XOF Fr)
      • Bermuda (USD $)
      • Bhutan (USD $)
      • Bolivia (BOB Bs.)
      • Bosnia & Herzegovina (BAM КМ)
      • Botswana (BWP P)
      • Bouvet Island (USD $)
      • Brazil (USD $)
      • British Indian Ocean Territory (USD $)
      • British Virgin Islands (USD $)
      • Brunei (BND $)
      • Bulgaria (BGN лв.)
      • Burkina Faso (XOF Fr)
      • Burundi (BIF Fr)
      • Cambodia (KHR ៛)
      • Cameroon (XAF Fr)
      • Canada (CAD $)
      • Cape Verde (CVE $)
      • Caribbean Netherlands (USD $)
      • Cayman Islands (KYD $)
      • Central African Republic (XAF Fr)
      • Chad (XAF Fr)
      • Chile (USD $)
      • China (CNY ¥)
      • Christmas Island (AUD $)
      • Cocos (Keeling) Islands (AUD $)
      • Colombia (USD $)
      • Comoros (KMF Fr)
      • Congo - Brazzaville (XAF Fr)
      • Congo - Kinshasa (CDF Fr)
      • Cook Islands (NZD $)
      • Costa Rica (CRC ₡)
      • Côte d’Ivoire (XOF Fr)
      • Croatia (EUR €)
      • Curaçao (ANG ƒ)
      • Cyprus (EUR €)
      • Czechia (CZK Kč)
      • Denmark (DKK kr.)
      • Djibouti (DJF Fdj)
      • Dominica (XCD $)
      • Dominican Republic (DOP $)
      • Ecuador (USD $)
      • Egypt (EGP ج.م)
      • El Salvador (USD $)
      • Equatorial Guinea (XAF Fr)
      • Eritrea (USD $)
      • Estonia (EUR €)
      • Eswatini (USD $)
      • Ethiopia (ETB Br)
      • Falkland Islands (FKP £)
      • Faroe Islands (DKK kr.)
      • Fiji (FJD $)
      • Finland (EUR €)
      • France (EUR €)
      • French Guiana (EUR €)
      • French Polynesia (XPF Fr)
      • French Southern Territories (EUR €)
      • Gabon (XOF Fr)
      • Gambia (GMD D)
      • Georgia (USD $)
      • Germany (EUR €)
      • Ghana (USD $)
      • Gibraltar (GBP £)
      • Greece (EUR €)
      • Greenland (DKK kr.)
      • Grenada (XCD $)
      • Guadeloupe (EUR €)
      • Guatemala (GTQ Q)
      • Guernsey (GBP £)
      • Guinea (GNF Fr)
      • Guinea-Bissau (XOF Fr)
      • Guyana (GYD $)
      • Haiti (USD $)
      • Honduras (HNL L)
      • Hong Kong SAR (HKD $)
      • Hungary (HUF Ft)
      • Iceland (ISK kr)
      • India (INR ₹)
      • Indonesia (IDR Rp)
      • Iraq (USD $)
      • Ireland (EUR €)
      • Isle of Man (GBP £)
      • Israel (ILS ₪)
      • Italy (EUR €)
      • Jamaica (JMD $)
      • Japan (JPY ¥)
      • Jersey (USD $)
      • Jordan (USD $)
      • Kazakhstan (KZT 〒)
      • Kenya (KES KSh)
      • Kiribati (USD $)
      • Kosovo (EUR €)
      • Kuwait (USD $)
      • Kyrgyzstan (KGS som)
      • Laos (LAK ₭)
      • Latvia (EUR €)
      • Lebanon (LBP ل.ل)
      • Lesotho (USD $)
      • Liberia (USD $)
      • Libya (USD $)
      • Liechtenstein (CHF CHF)
      • Lithuania (EUR €)
      • Luxembourg (EUR €)
      • Macao SAR (MOP P)
      • Madagascar (USD $)
      • Malawi (MWK MK)
      • Malaysia (MYR RM)
      • Maldives (MVR MVR)
      • Mali (XOF Fr)
      • Malta (EUR €)
      • Martinique (EUR €)
      • Mauritania (USD $)
      • Mauritius (MUR ₨)
      • Mayotte (EUR €)
      • Mexico (USD $)
      • Moldova (MDL L)
      • Monaco (EUR €)
      • Mongolia (MNT ₮)
      • Montenegro (EUR €)
      • Montserrat (XCD $)
      • Morocco (MAD د.م.)
      • Mozambique (USD $)
      • Myanmar (Burma) (MMK K)
      • Namibia (USD $)
      • Nauru (AUD $)
      • Nepal (NPR ₨)
      • Netherlands (EUR €)
      • New Caledonia (XPF Fr)
      • New Zealand (NZD $)
      • Nicaragua (NIO C$)
      • Niger (XOF Fr)
      • Nigeria (NGN ₦)
      • Niue (NZD $)
      • Norfolk Island (AUD $)
      • North Macedonia (MKD ден)
      • Norway (USD $)
      • Oman (USD $)
      • Pakistan (PKR ₨)
      • Palestinian Territories (ILS ₪)
      • Panama (USD $)
      • Papua New Guinea (PGK K)
      • Paraguay (PYG ₲)
      • Peru (PEN S/.)
      • Philippines (PHP ₱)
      • Pitcairn Islands (NZD $)
      • Poland (PLN zł)
      • Portugal (EUR €)
      • Qatar (QAR ر.ق)
      • Réunion (EUR €)
      • Romania (RON Lei)
      • Russia (USD $)
      • Rwanda (RWF FRw)
      • Samoa (WST T)
      • San Marino (EUR €)
      • São Tomé & Príncipe (STD Db)
      • Saudi Arabia (SAR ر.س)
      • Senegal (XOF Fr)
      • Serbia (RSD РСД)
      • Seychelles (USD $)
      • Sierra Leone (SLL Le)
      • Singapore (SGD $)
      • Sint Maarten (ANG ƒ)
      • Slovakia (EUR €)
      • Slovenia (EUR €)
      • Solomon Islands (SBD $)
      • Somalia (USD $)
      • South Africa (USD $)
      • South Georgia & South Sandwich Islands (GBP £)
      • South Korea (KRW ₩)
      • South Sudan (USD $)
      • Spain (EUR €)
      • Sri Lanka (LKR ₨)
      • St. Barthélemy (EUR €)
      • St. Helena (SHP £)
      • St. Kitts & Nevis (XCD $)
      • St. Lucia (XCD $)
      • St. Martin (EUR €)
      • St. Pierre & Miquelon (EUR €)
      • St. Vincent & Grenadines (XCD $)
      • Sudan (USD $)
      • Suriname (USD $)
      • Svalbard & Jan Mayen (USD $)
      • Sweden (SEK kr)
      • Switzerland (CHF CHF)
      • Taiwan (TWD $)
      • Tajikistan (TJS ЅМ)
      • Tanzania (TZS Sh)
      • Thailand (THB ฿)
      • Timor-Leste (USD $)
      • Togo (XOF Fr)
      • Tokelau (NZD $)
      • Tonga (TOP T$)
      • Trinidad & Tobago (TTD $)
      • Tristan da Cunha (GBP £)
      • Tunisia (USD $)
      • Turkey (USD $)
      • Turkmenistan (USD $)
      • Turks & Caicos Islands (USD $)
      • Tuvalu (AUD $)
      • U.S. Outlying Islands (USD $)
      • Uganda (UGX USh)
      • Ukraine (UAH ₴)
      • United Arab Emirates (AED د.إ)
      • United Kingdom (GBP £)
      • United States (USD $)
      • Uruguay (UYU $)
      • Uzbekistan (UZS )
      • Vanuatu (VUV Vt)
      • Vatican City (EUR €)
      • Venezuela (USD $)
      • Vietnam (VND ₫)
      • Wallis & Futuna (XPF Fr)
      • Western Sahara (MAD د.م.)
      • Yemen (YER ﷼)
      • Zambia (USD $)
      • Zimbabwe (USD $)
      Payment methods
      • American Express
      • Apple Pay
      • Diners Club
      • Discover
      • Google Pay
      • Mastercard
      • PayPal
      • Shop Pay
      • Visa
      © 2023, FurGrip Powered by Shopify
      • Choosing a selection results in a full page refresh.
      • Opens in a new window.